Its possible the quality slipped with the V2, but they are basically the same scooter. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shop safe on GOTRAX Official website. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Save my name, email, and website in this browser for the next time I comment. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Has refused refunds. :~f 12`L,@" It is possible to check the voltage of your battery using a voltmeter. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Contact: kevin@ocproscooters.com or text: 714-420-1311. `f25Jz>`lf(< @%-vCN The key is to build your own vehicle with its own motor coil wire. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). When it comes to hoverboards, the magic fix-all is called recalibration. . If all of them work normally, then you need a new charger. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. E07 - Replace Motor or Motor Wheel Assembly. No. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I am on the hook to pay for shipping to send back their poorly made products. 21E, 22E, 25E, and 30E - Replace console to fix error code. Grab the new battery pack and ensure that your are installing the battery pack correctly. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Turn the key or power switch on and engage the throttle all of the way. Aug 15, 2020 After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. I've emailed support but I'm waiting. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Include an image for extra impact. - Easy fix. Tighten the screws firmly. Since battery indicator has 4 bars, easy to do the math. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. If you have done these things, but are still having trouble, please contact customer service. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. I cant find anyone who sells them including the gotrax website, acisneros0873 - Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Here is a link to find the manual for your Gotrax hoverboard. But when I press the throttle, nothing happens. Include an image for extra impact. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Of course, with any new or growing technology there are often hiccups along the way. Need help troubleshooting a scooter issue? 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Not much help really. You can get it started again if you press the button so it's probably not a power issue. I absolutely love this scooter. The GMAX is one of our most powerful electric scooters to date. 0000001444 00000 n Jan 7, 2020 They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Powered up the scooter. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Has seemingly chose to simply respond but not take action (i.e. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Store the screws and hook in a safe location for later use. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. . Related: Mobility Scooter Battery Losing Power Uphill Fixed. GOTRAX - F5 Electric Bike . Here is a link to find the manual for your Gotrax hoverboard. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. But, as soon as it worked for quite some time, it started showing various problems. In this video we take a look inside a GoTrax G2 Scooter. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Gotrax has also added a longer battery life. Doesn't matter if the battery is charged or not. When GOTRAX GXL V2 display is blacked out you can release Power Key. This may be caused by several factors, but luckily there are solutions to all of them. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. 0000002509 00000 n Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Did you find it helpful? It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. I err on the conservative side, and would rather "under charge". Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Thus can not charge scooter. E5 - Replace controller / replace entire product. If your charger does not turn green when you plug it in, your problem may lie in your charger. Check Out Our Guide! %PDF-1.4 % GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. You will see the LED lights start to flash. I have had it for over a month now and have had zero problems with it. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Hold down the power button for 10 seconds. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . It will display all specifications more visibly. When the battery is fully charged it will change from red to green. Here is a link to find the manual for your Gotrax hoverboard. Yes If your charger does not turn green when you plug it in, your problem may lie in your charger. 0000002170 00000 n Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. This is a few specific actions that act as a reset for your board and can fix many common issues. Check the fuse or circuit breaker. For example, only standing with one foot on your hoverboard can cause some models to beep. This is an internal issue and the bike should be sent back for repair. I kicked off the odometer began registering speed. 0000000696 00000 n You can now turn your hoverboard back on.*. So far so good for me. Therealjondotcom 3 yr. ago. Grab the new battery pack and ensure that your are installing the battery pack correctly. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. So, 3 hours for 4 bars = 45 mins of charging time per bar. If still showing error code, contact Customer Support for assistance. Easy fix but annoying. I was super encouraged as the handle bar looks a little different from the original version I received, better. If it's not been used for a while, it might need charging. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If you can not grip the top with your fingers use a pair of pliers to assist you. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. 110 0 obj <> endobj xref Hold down the power button for 10 seconds. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Range: 4 miles (est) Max. Max speed: 7.5 MPH. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Codes often have simple solutions and we are here to assist. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Fix stuck GOTRAX GXL V2. New Safe Step Technology - Both feet must be placed on the . In addition, I now have the old lithium ion battery I need to figure out how to dispose. There is no doubt that hoverboards are a popular and fun way to get around. Contact an authorized service center for more information about replacements. I requested a refund. I will come back and edit the post if I experience anything that you've listed. Do you think most of the lower-priced scooters are having these problems? Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Electric Scooters Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. A fully charged battery will have between 36 and 42 volts. 0000000016 00000 n This is a few specific actions that act as a reset for your board and can fix many common issues. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This issue is new and is being looked at now.. (If you see an issue, please stop and consult a technician before proceeding.). We'll go through each electric scooter and the error codes that occur. Please Note, some electric scooters share error codes. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. In the next video we will show the complete repair, reassembly and testing. Beeping can also indicate uneven pressure on the hoverboard sensors. Of course, you could also have an issue with your battery. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. If this does not work, replace the console. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Post adapter arcing when plugged in. In this video we take a look inside a GoTrax G2 Scooter. This is the best method to factory reset GOTRAX GXL V2. You can now turn your hoverboard back on.*. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Has been extremely slow to respond with replacement parts. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Mine out of the box has this metal grinding sound coming from the back. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Pressing on button does not illuminate the display nor does the throttle have power. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Make sure the petals are level with each other and on a flat surface. Can't get the scooter to start. For example, only standing with one foot on your hoverboard can cause some models to beep. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Is a fire hazard. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Reddit and its partners use cookies and similar technologies to provide you with a better experience. error: These codes will pop up over your console's display when there are issues within your electric scooter. . Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Only tools required are the 4mm Allen wrench and a set of pliers. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. *You may need to perform a recalibration up to three times to fix your issue. Recommended rider age . Bolts provided are rusted - poor quality control. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Apr 15, 2021 3. Make sure the petals are level with each other and on a flat surface. What did the brake pad rubbing sound like? Using caution, grab the top of the battery and begin to lift it out of the tiller. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Circuit breakers are usually on the outside of the scooter. If the wheel spins only when the battery charger is plugged into the scooter then the . Took 8 business days to fix (total of 11 calendar days). Looks like spring issue. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Gotrax recommends 3-4 hours for charging time. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Now i have error code 30! Tip: Try to lift as straight as possible out of the tiller. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. Scooter is in the dumpster. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Scary at first. Resolved through warranty, in the mail. Listen or look back to see if the rear wheel is slowly spinning. Odometer not working. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. If the scooter is off but still takes off, this means that the control box is damaged. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Expect More. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Check Out Our Guide! Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. 0000256654 00000 n You can recalibrate your Gotrax hoverboard by following the instructions above. Please contact our customer service team if you are experiencing problems or need more detailed information. It was pretty easy to do and I was impressed in the modular nature of the system. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Install the locking hook and the two screws into the head unit. If that doesn't work, email support. This is one of the most common problems we hear about, so it's always worth checking first. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. An awesome member of our community made this guide. When you connect the charger to the hoverboard it will turn red to let you know it is charging. will respond to the email but the response itself is not helpful). Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Please Note, some electric scooters share error codes. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Once you ensure the position is correct, gently slide the pack into the tiller. Entice customers to sign up for your mailing list with discounts or exclusive offers. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. 0000006755 00000 n Then plug your charger cable into both ends and leave it overnight. We appreciate you customer service and willingness to do the right thing! Take care of your ride so it can take care of you. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. GoTrax - GMAX Electric Scooter. Gotrax scooter not charging? If your Gotrax hoverboard will not turn back on you are experiencing an issue. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Disconnect the brake lever switch connector from the speed controller. What if the part I ordered did not solve the problem? Include an image for extra impact. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Turn the key or power switch on and engage the throttle all of the way. Watch out world! If your Gotrax hoverboard will not turn back on you are experiencing an issue. It was the front wheel so more difficult, cost 40 for replacement. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. My GoTrax (about 5 months old) started acting weird today. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Find your product below and click the link to be directed to the specific information for troubleshooting. So in short. *You may need to perform a recalibration up to three times to fix your issue. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. I try and ride economical to maximize range and durability. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. So far I've got about 60 miles on it. Looking For The Best Lock For An Electric Scooter? If you experience problems with any of these models of e-bike file a claim below. GoTrax GKS: Specs. Beeping can also indicate uneven pressure on the hoverboard sensors. {k-m3gKjx E02 - Adjust your brake calipers so that they operate effectively. rider weight: 154 Lbs. The odometer illumination was bright. Free standard shipping with $35 orders. Kid really loved the speedometer and the cruise control feature! To power the scooter off, press and hold the red button for 5 seconds. I tried these fixes and the problem got solved. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Choose from Same Day Delivery, Drive Up or Order Pickup. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! As you can see here I was able to do it with my fingers. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Set the battery to the side for disposal. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. These are as follows. All night charging leads to 15 minutes of riding. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. When it comes to hoverboards, the magic fix-all is called recalibration. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. It is not managed by iFixit staff. This problem could be caused by many different things. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Use caution as extreme force may damage your scooter console or battery connections. These models of e-bike only feature an LED Display. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Expand the connector pins just the slightest to make sure everything is snug when you put it back together.