MARTA Customer Experience. 404-848-5389, or mobilitycertification@itsmarta.com, MARTA Mobility. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. that the online Mobility application is currently unavailable. Indicate the type of mobility aid used, and if the lift is required. Customers may travel with one companion. 2424 Piedmont Road, NE Mobility Operators do not provide services that exceed door-to-door assistance. MARTA Police (Emergency) 404-848-4911. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Requests to suspend subscription service must be made at least thirty (30) days in advance. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. University Program. MARTA Mobility. Everybody needs their own. Mobility Fares. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Lost Item Inquiry Formfor lost items. 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA Mobility. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Police (Emergency) 404-848-4911. University Program. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. 1. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. for any inconvenience. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Customer entering through Rail Station fare gate If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA is a stable in Atlanta and people stay with them till retirement. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Please make sure all personal items are safely secured and out of the way of other customers. This category is not required once a transit system is 100% accessible. Customer Service. The goal: make life simpler for all our employees. MARTA Police (Non-Emergency) 404-848-4900. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Visit our MARTA Mobility page to see the qualifications for this service. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. The CCR will make every effort to accommodate requested pick-up or drop-off times. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. A MARTA Mobility Service Agent will explain the service and/or mail an application. All fare types must be loaded on a MARTA Mobility Breeze To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Assault or threat of assault is prohibited. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Riders' Advisory Council; . It's part of making MARTA a transit system everyone can use. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. 6. MARTA Customer Experience. custserv@itsmarta.com, Write to: MARTA Customer Service Center Visiting customers must provide verification of their eligibility to MARTAs eligibility department. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. card with a picture each time they board a Mobility Bus. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Customer Service. Five Points Lost and Found Office is temporarily closed. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Solicitation or selling goods or services without the express permission is prohibited. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. If a card has been confiscated due to usage by any unauthorized property. MARTA Mobility Appeals Panel Customer Service. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Atlanta, GA 30324-3330, Via Fax: Customers must be ready to depart at their assigned Ready Time. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Failure to cooperate with safety related policies may result in injury or loss of service. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Customer Service. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Name, address and telephone number MARTA Mobility. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. The goal: make life simpler for all our employees. Wheelchairs are defined as three or more wheeled devices. MARTA Police (Non-Emergency) 404-848-4900. Customer Name (first and last) or Customer Identification Number. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Partnership Program. Exact addresses of both the origin and destination. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility Breeze Cards are not transferable. Untapped Breeze cards will lose value if not activated within this time period. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! . Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). The thirty (30) Minute Ready Window will begin at the stated Ready Time. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Is a shared ride, advanced reservation mode of public transportation. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Get to Know MARTA. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Individuals who believe they are eligible must complete Part A of the eligibility application. Alternative format requests may also be made during the application process. PCAs travel at no cost when accompanying the eligible customer. Please contact Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. 30 Alabama Street, SW The customer cannot depart earlier than 4:00 PM. The assigned Mobility bus is scheduled to arrive during this time. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. 404-848-5826. Individuals may forward the completed application in the following ways: Via Mail: This service is designed for customers who can use the fixed route system if an accessible route is available to them. Also please be advised that this card must be surrendered upon request by a MARTA official. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Requests to suspend subscription service until further notice will not be accepted. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility service is curb-to-curb. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Day and time of experience Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Door to Door Assistance is available upon requests (see pages 5 - 6). 2. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Applicants should indicate whether they will travel with a PCA during the application process. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Customer zip code, which is the password to access the automated system. Door-to-Door service is available to customers who require such assistance. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Operators are not permitted to handle service animals. Customer Guides and other written materials are available in alternative formats. Riders' Advisory Council; . The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. 2424 Piedmont Road, NE The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Customers may also cancel via the MARTA website @ Customers are allowed to bring bikes on buses that are equipped with a bike rack. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently.