If eBay steps in to help, you will no longer be able to issue a refund. Should I ask them to mark some options? The package was delivered to the agent for final delivery in Indianopolis, IN November 15th. However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost. So, they should be able to locate the exact place the package was dropped off, and work with you to ensure that you receive it. Holiday shipping is now in full swing, check out these helpful shipping tips! The bottom line to understanding who these agents are is really simple and straightforward: basically anyone that has been empowered by the USPS to accept packages for you. document.write ("?zoneid=4"); I would try to contact her post office myself and ask about the status. Excellent!! What is Overnight Shipping USPS and how much does it cost? Will call usps in the morning. Very rarely are packages actually lost, and chances are its completely safe wherever its at. Alternatively, you may wish to try out some of the other tips instead. If her phone number was on the customs forms, they should call her and tell her what the custom fee will be and when she can pick up the item. My entire library of courses, templates, cheat sheets and swipe files. lives in melbourn ky and that is what is on the label. How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? This is important because if by any chance the pkg gets "lost" on USPS property or in transit, QVC is . Your buyer needs to contact the mail room of her University. In any case, there should be a geolocation tag at the point the scan was made. Why pickup your mail in person, when you can get it on your phone? Solved: delivered to agent? You'll need to provide tracking within 3 business days of the request being opened, if you haven't done so already. Search Results | what does delivered to final agent for delivery mean. What does "delivered to agent for final delivery" mean? Thanks". This particular item gets shipped in the big lts box it comes in. They should tell you what happened to your package and how you can retrieve it, Choose the shipping company responsible for your parcel, Answer a few questions about your request. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); This lets the seller know that the issue is resolved. ok, I see now you're located in Russia, as the poster below stated, "delivered to agent" may mean it in US customs. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order page and see if they'll cancel the order. If the tracking system shows that your package is delivered to an agent for final delivery, its likely in the drivers hands, and theyre on their way to deliver it to you or an agent. Just hatetalking to ebay customer service. Additionally, USPS sometimes marks delivered to agent for final delivery when they actually still have possession of the package. Cancel within 30 days for a full refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. After several days, the package did not arrive, and nobody that you talked to was able to locate it. eBay will review the details and get back to you and the buyer with a resolution within 48 hours: If you dont agree with the decision, you can appeal by providing new information within 30 days of the case being closed. For example, you could: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. INR in the making. This subreddit is not affiliated with or endorsed by the United States Postal Service. document.write ("'><\/scr"+"ipt>"); Just dont be surprised if this is the last message you see your tracking ever update with! The result is no package. Youll also see your response options: Youll need to provide tracking within 3 business days of the request being opened, if you havent done so already. Now it is clear that the parcel is not misplaced; it is just handed over to some safe hands so that you can easily collect them from the agent without much hassle. That status (according to a Google search, could mean just that). The label had nothing to do with global. Published December 8, 2020. Honestly it makes no sense. Step inside and see how virtual mailboxes are the future of mail. I can't even raise a case to refund it. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. You will also be able to work with them directly to find out what options are available to you. Check With Those Who May Have Received It, 5. I suggested that the buyer contact her Post Office, but the tone of her letter does not bode well for me. Learn how to handle a payment dispute as an eBay seller. Got the message case is closed no refund required and any feedback will be deleated. Find It In Seconds! document.write ("?zoneid=2"); For more details, visit the US Global Mail website today! Most packages that have been delivered to an agent are actually delivered to your door within 1-2 business days. I do not understand what this delivery status means, who this "agent" is, and why the parcel has not been delivered to the addressee for a week already. Usually this simply means someone that lives at your home, someone that works at your business, or a third-party company or shipping locker service that has a partnership with the USPS that allows them to act as agents to receive packages on your behalf. USPS stated the shipping label on my order was Indianapolis Indiana. Packages often end up at the local postal service, and the USPS tracking system shows the same status. 12.00 shipping or so it is a larger box. When a buyer opens a request, the funds related to the sale may be put on hold. They may not want to tell you that they accepted the package for you or they may not even know who you are and instead just feigned to be authorized agents so that they could get their hands on whatever it is you were having shipped to you in the first place. Our address is Linton Indiana","The postal service claims that the shipping label stated, Indianapolis, Indiana.". Delivered to Agent for Final DeliveryUSPS Service Explained. This is because the agent that the package was delivered to actually has to perform the final delivery, which takes time. Honestly it makes no sense. Well gather the info you provide and use it to submit your request with the USPS claims department in a few minutes! If the order has a total cost (total of item(s), shipping and tax) of high value items (750 USD/CAD/AUD or 450 GBP or 550 EUR or more, depending on the international site you are selling), it should also show the signature confirmation of the recipient. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. If a package is marked as "Delivered to Agent for Final Delivery" but no one has let you know that they accepted your package for you, and your package isn't where you were expecting to find it, it's time to get a hold of the shipping company that handled the delivery (and handed things off to this agent) as well as the company or organization Trademarks are only used for nominative fair use and are property of their owners. In this case, the parcel will either be handed over to some local staff or your local post office. Updated December 10, 2020. Consider Signing Up For USPS Informed Delivery. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Therefore, waiting 1 business day (or 2 if youre patient) is usually enough for the package to get delivered without any extra steps needing to be done. In total, no one took responsibility for the "final delivery", and nor the seller, nor USPS helped me by email. Keep in mind that you have 3 business days to resolve their issue before they can ask eBay to step in to help. ", he Lord it showed up here today. Why bother filling out confusing forms and waiting in lines for hours when you can have DoNotPay do the job for you? I wonder how many people I will have to explain this to. Read more below. If the tracking for your item shows that it's been delivered, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. The reshipper tells me that they never received the package, while USPS tells me that the package reached the destination. No paper mess and a greener planet. The Priority Mail items will be considered delayed if you dont receive them in more than five days from the date of mailing. USPS Informed Delivery is a free service, similar to UPS My Choice or Fedex Delivery Manager. '&charset='+document.characterSet : '')); Discover how to find, collect and pay for items that are available to pick up in your local area. However, we are not to just sign and leave the item if you are not there to revive the item. What Does Delivered To Agent For Final Delivery Mean On USPS? A strong shipping strategy is key for a successful holiday. The first (and perhaps surprising) fact is that your package was never actually delivered. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. The shipping address is correct. How to use your eBay earnings to purchase shipping labels. The only exception to this is packages that are delivered to certain business addresses. Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. I am opted out always have been for years and years. Respond to any buyer messages in a timely manner. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. Im at a loss, it happened for the first time and the buyer is tuned for a refund. Now you just have to wait for the, 'package not accepted, ' notification which usually means that your buyer just found out that the taxes are 3x what they paid and would have not been collected if you had sent it regular mail, and justdidn't respond to any of thepick up notices. He started his first blog at the age of 11, and has since gone on to start several successful businesses. If you dont agree with the decision after eBay has stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. You don't have to ask eBay to step in immediately after the 3 business days though if you're still working things through with the buyer, you generally have up to 30 days after the request was opened to ask us for help. We help you find out where your USPS lost package is and how to track it! var m3_r = Math.floor(Math.random()*99999999999); Access mail & packages online 24/7. It's up to the buyer to update the eBay status but if they say it wasn't delivered according to the usps and eBay it was. Find out what to do if your item hasnt arrived by the estimated delivery date. At the end of the day, though, anyone that is authorized to receive packages on your behalf are considered your agent. Once that happens, the tracking status will say ''delivered to agent''. USPS allows refunds only for the delayed items that were sent using either Priority Mail or Priority Mail Express. They will either deliver packages to you, drop them off at your home for your personal pickup, give them to people they feel are actual authorized agents on your behalf, or simply not complete the delivery process and instead leave a note for you to expect delivery attempts again the next day or for you to come down to the post office and pick up the package yourself. Its final status is "Delivered to Agent for Final Delivery", and nothing happened after it. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. Report that your item hasn't arrived. I never used to see this but the last few months or so it happens on SOME but not all packages. Heres how the process works once you subscribe to DoNotPay: Once you complete these steps, DoNotPay will send your claim, and youre done! In the event of a standard delivery to authorized agents at your home, for example, youll be able to expect your package to be sitting there on your kitchen counter or dining room table when you get home. Delivered to Agent for Final Delivery - What Is It? You have the option of adding a note to the buyer. On top of that, the packages that are set for delivery may go out at such a time that the intended recipient isnt around to actually receive the package that they were expecting and that introduces a whole different ball of wax into the mix that needs to be dealt with, too. Additionally, it may be a good idea to contact the person or company that shipped the package to you. No, this message means that your package is either about to be handed to your agent or has already been handed off and is going to be sitting there waiting for you just as soon you arrive. To track your package online, follow these instructions: Visit the official USPS website. "That is it used to until about 2-1/2 months ago. What To Do If You Didnt Receive The Package, 1. You'll find the delivery details for an item, such as shipping charges and the estimated delivery date, in the Shipping and payments section of the listing. //]]>-->,