If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Award nights for Marriott Bonvoy members start at 30,000 points per night. Number of Bags Received * Required. Need to change, cancel, or edit your flight itinerary? Air cargo and small package services: 614-338-6740. So, if you left your item there, call 704-359-4316. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. You may also call 704-359-5555 for the latest parking information. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. Secure .gov websites use HTTPS Lounge access may be restricted at times due to capacity. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. ** Day Pass for any passenger. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Customer Self-Service Need to change, cancel, or edit your flight itinerary? This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Opinions and recommendations are ours alone. Not necessarily, it depends on the airline you are flying. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. For some of these, the contact number is just the main airport number. Browse our most frequently asked questions for more information! What about domestic flights connecting in CLT? Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? This location does not accept cash or checks. You can report the damage to the Lufthansa baggage tracing counter at the airport. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. at the Lufthansa service counter at the airport. If you aren't sure where you lost your item, file a lost and found report with us. Youll see them sporting a Pet Me vest with a handler. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Is curbside check in available with wheelchair service. 2023 Red Cirrus, LLC. It may also be here if whoever found it turned it into an airport employee. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. * Hours are subject to change without notice. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. This bonus value is an estimated valuation. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. If you book with airportparkingreservations.com, parking starts at just $5 per day with all hotels and off-site parking lots offering free shuttle services to/from the airport. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. Share sensitive information only on official, secure websites. Please check your email and confirm the newsletter subscription. All designated smoking areas have been improved with enhanced air circulation. Near connecting walkway, next to flight information monitors, Concourse D 1,500. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). All Rights Reserved. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. The maximum liability amount allowed by the regulation is$3,800 per passenger. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH. Does CLT provide shuttle rides between gates/terminals? The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. If assistance is needed, please call 704.359.4038. We will be on American Airlines. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Altoona-Blair County Airport (AOO)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (855) 268-8478Airport Website:www.flyaltoona.comArrival InformationRental Cars Avis/ BudgetGround Transportation:Freedom Excursions (814) 941-3430, Baltimore/Washington International Thurgood Marshall Airport (BWI)General InformationTerminal/Gate: C2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (410) 859-7111Airport Website:www.bwiairport.comArrival InformationRental Cars Avis/ Alamo/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Next Car/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Raleigh County Memorial Airport (BKW)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 255-0476Airport Website:flybeckley.comArrival InformationRental Cars Avis/ Enterprise/, Cape Girardeau Regional Airport(CGI)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (573) 334-6230Airport Website:www.cityofcapegirardeau.org/departments/airportArrival InformationRental Cars Enterprise / OchsTaxi Services: CCTA/ Rell's, Broadway Cab (573) 335-5533Ground Transportation:Bart Shuttle, Charlotte Douglas International Airport (CLT)General InformationTerminal/Gate: A10Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (704) 359-4013Airport Website:www.cltairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ NationalGround Transportation: Located inthe Main Terminal, North Central West Virginia Airport (CKB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (304)842-3400Airport Website:www.flyckb.comArrival InformationRental Cars EnterpriseGround Transportation: Located in Level 2 lobby of Hourly Parking Deck, Del Norte County Regional Airport (CEC)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (707) 464-7288Airport Website:www.flycrescentcity.comArrival InformationRental Cars Express/ HertzGround Transportation: Located in the Main Terminal, Dallas Fort Worth International Airport (DFW)General InformationTerminal/Gate: D5, D12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (972) 973-4968Airport Website:www.dfwairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ Sixt/ ThriftyGround Transportation: Located in the Main Terminal, Waynesville - St. Robert Regional Airport (TBN)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (800) 864-8331Airport Website:www.flyflw.comArrival InformationGround Transportation:Post Cab Co. (573) 336-0111 / Checker Cab Co. (573) 336-2220, Greenville Mid-Delta Airport (GLH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(662) 334-3121Airport Website:www.greenvillems.orgArrival InformationRental Cars Ground Transportation: Located in the Main Terminal, Greenville-Spartanburg International Airport (GSP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (864) 877-7426Airport Website:https://gspairport.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Enterprise/ Hertz/ National, Indianapolis International Airport (IND)General InformationTerminal/Gate: B15, B16Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(317) 487-7243Airport Website:www.ind.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Dollar/ Payless/ Enterprise/ Hertz/ National/ Thrifty/ SixtGround Transportation: Located in the Main Terminal, Greenbrier Valley Airport (LWB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (304) 645-3961Airport Website:www.mylwb.comArrival InformationRental Cars Enterprise (304) 520-3115Taxi Services Almost Heaven Taxi Service (304) 992-2206Ground Transportation:Greenbrier Limo (304) 647-4888, Middle Georgia Regional Airport (MCN)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (478) 788-3760Airport Website:www.iflymacon.comArrival InformationRental Cars Budget/ AvisGround Transportation: Located in the Main Terminal, Northwest Alabama Regional Airport (MSL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (256) 381-2869Airport Website:https://www.flytheshoals.comArrival InformationRental Cars Budget/ HertzGround Transportation:Taxi and Limo - Dixie Cab/ Yellow Cab/ Quad-Cities Taxi & Limo, Nashville International Airport (BNA)General InformationTerminal/Gate: North Terminal/Concourse B (check monitors for gate information)Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (615) 275-2099Airport Website:www.flynashville.comArrival InformationNorth Terminal Baggage Claim - Level 2 (Check monitors for carouselinformation)Rental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Oakland International Airport (OAK)General InformationTerminal/Gate: Terminal 1 Gate 5, Terminal 1 Gate 12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (510) 563-3300Airport Website:www.oaklandairport.comArrival InformationRental Cars Fox/ Alamo/ National/ Enterprise/ Dollar/ Thrifty/ Hertz/ Avis/ BudgetGround Transportation: Located in the Main Terminal, Ogdensburg International Airport (OGS)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (315) 393-4721Airport Website:https://ogsair.com/Arrival InformationRental Cars Blevins Bros. Inc, Barkley Regional Airport (PAH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (270) 744-0521Airport Website:www.flybarkley.comArrival InformationRental Cars Enterprise/ Hertz/ Uber/ LyftGround Transportation: Blue Dot Cab Co (270) 245-1234Public Transportation: Paducah Transit Dial-A-Ride* (279) 444-8700 *(24hr Advance Reservation Required), Page Municipal Airport (PGA)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (928) 645-4240Airport Website:www.cityofpage.orgArrival InformationRental Cars AvisGround Transportation: Located in the Main Terminal, Mid-Ohio Valley Regional Airport (PKB)General InformationTerminal/Gate: 1Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 464-5113Airport Website:www.flymov.comArrival InformationRental Cars HertzGround Transportation: Located in the Main Terminal, Philadelphia International Airport (PHL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (215) 937-6937Airport Website:https://www.phl.org/Arrival InformationRental Cars Blevins Bros. Inc, Phoenix Sky Harbor International Airport (PHX)General InformationTerminal/Gate: Terminal3 Gate E2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (602) 273-3300Airport Website:https://www.skyharbor.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ E-Z Rent-A-Car/ Fox/ Hertz/ National/ Payless/ Silvercar/ Sixt/ Thrifty, Plattsburg International Airport (PBG)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (518) 563-1000Airport Website:https://www.flyplattsburgh.com/Arrival InformationRental Cars Budget/ Enterprise/ Avis, Shenandoah Valley Airport (SHD)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (540) 234-8304Airport Website:www.flyshd.comArrival InformationRental Cars Avis/ Budget/ Enterprise/ UberGround Transportation: SHD Shuttle* (540) 234-8304 ext.5*48hr Advanced Reservation Required, Tupelo Regional Airport (TUP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (662) 841-6570Airport Website:www.flytupelo.comArrival InformationRental Cars Budget/ Hertz. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. FRALH12345), and also change your details. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. What should a passenger do if his or her bag is missing after taking a flight. Popular Questions Have a Question? What about on the way back from TC to Connecticut? Federal government websites often end in .gov or .mil. Ans: Contact American Airlines via phone or at their lost baggage counter. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. CLT has 6 on-site parking options for passengers suitable for short- and long-term parking. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322.
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